*client interaction*:- build and maintain positive relationships with clients through effective communication and service.- address client inquiries, concerns, and requests in a timely and professional manner.
*onboarding and training*:- assist in the onboarding process for new clients, providing guidance on product or service features.- conduct training sessions or orientations to ensure clients are familiar with the company's offerings.
*client support*:- provide ongoing support to clients, helping them navigate products or services and resolving issues.- collaborate with other departments to ensure prompt resolution of client concerns.
*communication liaison*:- serve as a liaison between clients and internal teams, conveying client feedback and requirements.- communicate updates, promotions, and relevant information to clients through various channels.
*data management*:- maintain accurate and up-to-date client records in the company's database or crm system.- track client interactions, feedback, and service requests for reporting and analysis.
*product knowledge*:- stay informed about the company's products or services to provide accurate information to clients.- continuously update knowledge about industry trends and competitors.
*cross-selling and up-selling*:- identify opportunities for cross-selling or up-selling additional products or services to existing clients.- collaborate with the sales team to expand client relationships and revenue.
*issue resolution*:- investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.- document and analyze recurring issues for process improvement.
*client feedback analysis*:- gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.- provide insights to management for strategic decision-making.
*documentation and reporting*:- prepare and maintain documentation related to client interactions, support activities, and feedback.- generate regular reports on client satisfaction, support metrics, and key performance indicators.
*quality assurance*:- ensure that services delivered to clients meet or exceed established quality standards.- implement and follow quality assurance processes and procedures.
*collaboration*:- collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.- participate in team meetings and contribute to collaborative initiatives.tipo de puesto: tiempo completosueldo: $10,000.00 - $15,000.00 al meshorario:- lunes a viernesprestaciones:- vales de despensatipos de compensaciones:- bono de puntualidadescolaridad:- bachillerato terminado (obligatorio)experiência:- despacho de abogados: 1 año (deseable)- servicio al cliente: 2 años (obligatorio)idioma:- inglés avanzado (obligatorio)lugar de trabajo: empleo remoto