.we are seeking a highly organized and detail-oriented logistics operations supervisor to lead and manage daily logistics operations across international ocean and air freight.
the ideal candidate will be hands-on, experienced in supervising logistics teams, and proficient in the end-to-end use of cargowise, including operational execution and billing.
this role is vital in ensuring smooth shipment flows, strong vendor coordination, and ongoing team development.key responsibilities:operations managementoversee and manage the end-to-end logistics process for air, ocean, and land (trucking) shipments.coordinate effectively with carriers, customs brokers, warehouse teams, and external vendors to ensure timely and efficient shipment handling.ensure accurate and timely shipment milestone updates, documentation, and billing through cargowise.maintain accurate records and documentation for all logistics transactions.analyze logistics workflows to identify cost-effective methods and improve operational efficiency.supervise and guide logistics team members to meet daily and strategic goals.train and onboard new staff in logistics systems, especially cargowise, and operational procedures.ensure compliance with company logistics policies and procedures.monitor team performance and implement improvements as needed.maintain proactive, professional communication with customers and stakeholders.serve as the primary liaison between internal staff and external vendors for issue resolution.develop and maintain strong relationships with carriers and logistics partners to optimize service levels.performance & reportingtrack shipments and resolve logistics discrepancies in a timely manner.generate and present monthly kpi reports for logistics and supply chain operations.prepare ad-hoc logistics reports and conduct regular performance reviews to support strategic planning.qualifications & requirements:education:bachelor's degree in logistics, supply chain, business administration, or a related field.experience:minimum 5+ years of experience in the logistics industry, including international freight forwarding and supply chain management.solid experience with cargowise – including operational modules and billing functions.skills:bilingual proficiency in spanish & english (written and spoken).strong analytical and problem-solving abilities.highly organized, with the capacity to multitask and manage multiple priorities simultaneously.excellent customer service and vendor management capabilities.proficient in microsoft office suite, particularly excel, powerpoint, word, and outlook.strong interpersonal and communication skills; able to work cross-functionally.high level of integrity, work ethic, and a sense of urgency under pressure