At above and beyond delivery, our principal responsibility is to successfully guide our customers through their logistics needs, from beginning to end. As a transborder agent, you will facilitate timely and clear communication with all parties, construct efficient transportation logistics, manage cost effectiveness and profitability of all assigned shipments, educate customers and agents regarding process and procedures for transborder shipments. We are looking for someone that is bilingual - able to speak, read, and write english and spanish.
*core duties & responsibilities*:
- knowledge of domestic, transborder, and international transportation.
- creating files, processing & creating internal documentation, updating statuses, assisting, and advising customers, arrival, arranging pickup & deliveries, processing invoices.
- develop a knowledge and understanding of our customer's products, transportation, and warehousing requirements.
- cultivate long lasting relationships and build strong rapport with coworkers, vendors, and customers.
- maintain excellent, open, and effective oral and written communications within the company, and with our valued partners and vendors. Review data, identify and implement necessary actions as required.
- work cooperatively with all coworkers to provide solutions for customers.
- prepare competitive quotes according to customer requests and routing freight the most reliable and cost-effective way, tracking & tracing - able to negotiate with vendors and carriers on pricing and tariffs.
- manage and monitor customer expectations, requests, issues, and inquires with empathy.
- respond to customer efficiently, thoroughly, professionally, timely, and with a sense of urgency.
- supply chain management, vendor relations, warehousing, invoice dispute resolution, providing backup assistance for teammates, supplying feedback to management to improve processes, all while focusing on ensuring customer satisfaction.
- create and update standard operation procedures (sops).
- follow and enforce all company and client policies and procedures.
- utilize and navigate our transportation management systems.
- prepares timely management information and reports as specified and requested.
- experienced in working with participating government agencies involved in the customs clearance process.
- knowledge of applicable state, federal, and international laws, and regulations as they relate to primary services provided (i.e., customs, security, other import, and export government agencies that regulate international trade).
- other duties as assigned.
*qualifications and requirements*:
- minimum three (3) years of experience required working transborder shipments.
- bilingual - able to read, write and speak fluent english and spanish.
- high school diploma or equivalent.
- self-motivated, problem-solver, with the ability to work efficiently under pressure.
- effectively communicate, identify, and implement necessary actions as required while keeping a positive outlook in stressful situations.
- strong computer skills and proficiency with microsoft office products including word, excel, powerpoint, outlook, teams, etc. (cargowise, wms experience is also helpful).
- must be willing to work a flexible schedule.
- growth mindset, always looking to improve upon processes.
- good oral expression, and the ability to communicate information and ideas clearly so others understand.
- strong verbal and written communication skills, including active listening skills
- giving full attention, taking the time to understand the points being made, and asking questions as appropriately needed.
- must be able to travel in the us and mexico for vendor and customer meetings.
- ability to present and maintain a positive image in a fast-paced environment.
- desire for a long-term career.
Above and beyond delivery is more than just a place to work - our passion for going above and beyond is not merely a tagline or slogan, it's the driving principle behind our company, and we truly believe in going the extra mile. To remain at the top, we will continue to think bigger, work harder, and never give up. Are you ready to join us?
- above and beyond delivery is proud to be an equal opportunity and affirmative action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law._