Our company
at teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for ai. By delivering harmonized data, trusted ai, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
what you’ll do
are you a problem solver? Do you like a fast-paced support environment that allows you to work with customers, field representatives, and technical engineers? If so, the teradata base support team is a great fit for you.
the teradata base support team is a 24x7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.
as a technical support specialist for teradata’s base support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.
interesting work you’ll do
* coordinates activities associated with product/service resolution issues
* initial problem triage and analysis via appropriate tool set
* research knowledge bases for known solutions to known problems
* identification and management of duplicate incidents
* perform problem definition
* extract logs, dumps, error files from customer systems
* prepare and transmit source upgrade files
* provide remote support to on-site resources
* isolates standard problems
* logs problem resolution – maintains knowledge databases
* presents and gains agreement for problem isolation, solution creation and implementation plans
* accept and respond to incoming calls and emails
* apply search tools to identify previously developed solutions and recognize patterns and symptoms
* research information and gather analysis
* identify and share known solutions from knowledge base
* help end-users implement solutions
* track, monitor and maintain incident progress
* work set schedules including weekends and holidays
who you'll work with
you will work with the teradata base support.
what makes you a qualified candidate
* effective oral and written communications skills in english
* ba/bs in computer science or equivalent experience
* 1-2 years of technical support related experience
* 24x7 support required
* basic database and operating system knowledge
* good communication skills in english
* experience in help desk/customer service position is a plus
what you will bring
* knowledge of support center procedures and troubleshooting protocols
* knowledge of unix, linux, windows and other current operating systems
* knowledge of teradata support tools including the installation of remote tools
why we think you’ll love teradata
we prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to diversity, equity, and inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. #j-18808-ljbffr