*overview*:primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensure their experience is memorable.
also as a team member you will be supporting the team's needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations.
*principal responsibilities*:- resolve customer product issues in a courteous and professional matter both outbound and inbound.- enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the rbts group- must meet and comply with department and company policies, procedures, objectives and regulations*minimum qualifications*:- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company- telephone customer service experience- ability to work in extended periods on the telephone helping customers, including customer follow up- initiative to identify issues and areas of need and implement solutions- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)- experience with ms office tools*desired qualifications*:- bs or ba degree in a technical or a related field- ability in working with high end technical troubleshooting support groups- advanced computer skills- leadership and project management skills- electronic background skills- ability in working with internet / apps supportpay: $1.00 - $2.00 per month