*overview*:
primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be supporting the team’s needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations.
*principal responsibilities*:
- resolve customer product issues in a courteous and professional matter both outbound and inbound.
- enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the rbts group
- must meet and comply with department and company policies, procedures, objectives and regulations
*minimum qualifications*:
- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company
- telephone customer service experience
- ability to work in extended periods on the telephone helping customers, including customer follow up
- initiative to identify issues and areas of need and implement solutions
- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- experience with ms office tools
*desired qualifications*:
- bs or ba degree in a technical or a related field
- ability in working with high end technical troubleshooting support groups
- advanced computer skills
- leadership and project management skills
- electronic background skills
- ability in working with internet / apps support
pay: $1.00 - $2.00 per month