As an internal sap pp consultant in our l2 support team, your primary purpose is to provide expert-level support and resolution for sap production planning (pp) module-related inquiries. You’ll collaborate with national and international internal customers, troubleshoot issues, and ensure smooth order processing and fulfillment. Your role involves analyzing incidents, creating solution concepts, and implementing customized solutions within the sap ecosystem.
the sap pp consultant works globally in cooperation as well as alignment with other sap teams and reports directly to appointed it manager ‘sap global operational support’.
key roles & responsibilities
* the role is responsible of day-to-day workload activity coming from different sources in form of incidents, requests and project tasks. The individual who fills this role is responsible for managing outcomes and results. To fulfil this, collaboration with internal and external it colleagues as well with business users is necessary.
* independently handle and resolve inquiries from national and international users related to the sap pp module and ‘order to cash’ process (otc).
* analyze customer requirements and incident reports. Within l2 support scope, configure and customize sap pp solutions based on business needs. Customer would be e.g. business process owners, key users or end users.
* collaborate with other it teams to ensure seamless support, reflecting it organization and responsibilities.
* be up to date on solution directions by borgwarner architecture as well as design team and advise the customers accordingly.
* document and test processes and functionalities.
* continually look for ways to drive best practice processes and procedures, maximizing customer value.
* translate non-technical requirements into technical business requirements.
required skills
* bachelor’s degree in business informatics, computer science or a related field with a strong erp background
* 6+ years of experience in the described area of responsibilities, preferably in automotive industry
* strong knowledge of configuration/customizing of ‘order to cash’ process (otc) with focus on sap production planning (pp).
* experience to work in a sap support role and communicate well with global/regional it teams, internal customers and suppliers.
* ability to prioritize multiple tasks, work under tight deadlines, and handle changing priorities.
* results oriented with problem solving and analytical skills.
* be an active part in a multi-national team.
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