Entering service agreements in bms, supporting new customers, aircraft service transfers, and service renewals.
- provide support to cbm, fse, disputes and customer accounts teams.
- execute all tasks with a high degree of accuracy
- support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
- manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- responsible for maintaining metrics relating to workload and revenue generating activities.
- display strong written and verbal communication and presentation skills
- develop knowledge and support all export compliance processes and regulations
other responsibilities may include:
- collaborate effectively with internal honeywell resources to provide solutions
- responding to customized contract requests - expedited and / or preferential
- actively participate in hos meetings, process improvement teams, and other activities as assigned.
*you must have*:
- associates degree and 3 years customer service related experience or 5 years equivalent experience
- minimum of 3 years experience with microsoft office (outlook and excel specifically)
- advanced english level (min 90%)
*we value*:
- bachelors degree in business, customer service, operations, or related field
- basic trouble shooting skills for web support
- must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
- ability to make sound business decisions and take quick actions to execute
- exceptional verbal and written communication skills
- demonstrate strong analytical and problem solving skills
- ability to work collaboratively with multiple honeywell entities by developing and maintaining effective relationships
- excellent time management and organization skills
- working knowledge of export requirements and/or government regulations is a plus
- ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
- knowledge of basic financial principles is a plus
- demonstrated ability to work in a changing environment is strongly preferred
- great grasp and passion for customer service
- experience in the aerospace industry is strongly preferred
*additional information*:
- * job id*:hrd190576
- * category*:customer experience
- * location*:circuito aerospacial no. 2,mexicali,baja california,21395,mexico
- nonexempt