We are looking for an account manager who will join our latam team. You will take care of new and existing clients and maintain long-term relationships with them.
responsibilities:
* provide superior customer support via email and telephone
* building and maintaining long-term relationships with customers and partners
* take care of customer satisfaction by creating customer support content
* expand activities in sales and account management in latam
* support and lead marketing activities
* support and lead market research projects
what you need to get the job done:
* minimum 1-2 years of experience with social listening tools (preferably brandwatch, talkwalker, meltwater, sprinklr, social studio, radian6)
* passion for working with customers and ability to work independently and as part of a team in a fast-changing and fast-paced environment
* experience in building and maintaining long-term relationships with customers over the phone directly and conducting presentations/trainings
* excellent spanish and english writing and spelling skills
nice to have:
* experience with market research projects
* knowledge about invoices and taxes in mxn
company culture:
be prepared to work in a fun and ambitious team. You can always count on support from both international and local colleagues.
we create our own products using the latest technologies and keep up with the latest trends in the ai industry.
we believe in hiring great people and giving them space to use their knowledge and experience. Your voice and ideas will be heard!
our goal is to create tailored development paths for all our sentiteam members. You will get one too! You can also join our sentiacademy to learn new skills from talented peers.
we thrive within a flat structure and believe in a relaxed atmosphere and flexible working hours.
work from anywhere in the world.
get ready to work in a fun and ambitious team. You will always be able to count on the support of your colleagues!
we believe that a balanced schedule is key to productivity. It doesn’t matter if you are an early bird or work late at night.
everyone needs to recharge their batteries and get some rest. Regardless of the contract, you get paid days off.
sounds interesting? Please respond with an up-to-date cv for further information.
we offer an exciting and challenging position in an open and energetic company. This is an opportunity to be part of a great team, working responsibly and creatively. Varied tasks, flat hierarchies, open communication, and a lot of freedom for personal development await you!
sentione is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, or physical ability.
we will carefully review your application, and if there is a match, we will contact you as soon as possible. Otherwise, we will provide feedback. Please note that this process might take up to 2 weeks.
if you have any questions, feel free to contact us via linkedin for an informal conversation.
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