Job description - process associate - customer service (bfs041933)
ready to shape the future of work? At genpact, we don't just adapt to change—we drive it.
ai and digital innovation are redefining industries, and we're leading the charge.
genpact's ai gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
if you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
genpact (nyse: g) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.
powered by curiosity, courage, and innovation, our teams implement data, technology, and ai to create tomorrow, today.
responsibilities responsible for making calls to different service providers in the united states, to process payments on behalf of customers.must be able to fluently carry a conversation in english, answer questions, and document the results of each call.outbound calls regarding collections and payment process.follow up on incidents from the time it is reported until successful closure; document ticket status and follow up.register all cases, inquiries, and calls in the tracking tool.minimum requirements previous experience in customer service.advanced english proficiency.proficient english to communicate via emails and calls.schedule availability.be a team player with a problem-solving attitude.why join us? Be a transformation leader – work at the cutting edge of ai, automation, and digital innovation.make an impact – drive change for global enterprises and solve business challenges that matter.accelerate your career – get hands-on experience, mentorship, and continuous learning opportunities.work with the best – join 140,000+ bold thinkers and problem-solvers who push boundaries every day.thrive in a values-driven culture – our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.come join the tech shapers and growth makers at genpact and take your career in the only direction that matters: up.
let's build tomorrow together.
genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
furthermore, please do note that genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
job: process associate
primary location: [location not provided]
schedule: full-time
education: high school – middle school / graduation
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