.position overview:the operations manager has a key leadership role responsible for planning, executing, and overseeing at-risk operations across various areas, including executive protection, threat assessment, investigations, training, security consultation, risk mitigation and assessment, and overall client-driven operational requirements.
this position ensures the efficient delivery of complex security services while maintaining strong client relationships.
the operations manager will oversee both on-site and remote security operations and serve as a trusted point of contact for managing sensitive security tasks across a range of environments.this position requires multiple professional skills, including familiarization with security system concepts and technical applications, behavioral-based threat assessment and management, security program management, close protective operations, public safety liaison, intelligence collection, and protection and travel coordination.
the operations manager should have a transformational mindset and be an advocate for change and innovation.duties:operations and management:security & risk mitigation: lead and support critical operations related to executive protection, risk assessments, investigations, and security consultations to mitigate client risks.client relations: maintain regular liaison with clients, their security teams, and local officials to address security concerns and enhance operational effectiveness.task management: oversee the execution of complex projects, ensuring timely and efficient delivery of services while meeting client requirements.intelligence integration: incorporate intelligence findings into operational strategies and recommendations, ensuring comprehensive threat assessments.program oversight: manage complex security programs, which may include a combination of protective operations, investigative tasks, and consulting activities, ensuring high-quality service delivery in each program.operational planning: coordinate staffing and coordination for protective operations and oversee real-time monitoring and provide on-call management of protective assignments.security assessments: conduct security surveys and provide tailored advice on operational, technical, and administrative security measures.investigative program duties:lead and oversee case investigations, ensuring thorough research and timely report submissions.manage case files, oversee data entry, and ensure compliance with company processes.ensure timely submission of expenses for billing and payroll purposes.protective program duties:plan, execute, and oversee protective operations, including travel coordination and staffing requests.maintain oversight of protective operations, monitoring real-time progress and adjusting strategies as needed.provide protective services domestically and internationally as needed.interact with clients to ensure satisfaction and resolve any operational concerns