Customer service is a key part of rvere's mission to create the best possible experience for our clients.
as a support engineer, you will be focused on preventing and solving problems while delighting our customers.
this role requires excellent english communication skills and a strong level of empathy.
experience with front-end development using html, css, and js is also needed.
experience developing on shopify is not required but is a plus.
your schedule will be 10am - 6pm, monday to friday.
in a typical day, you will be answering customer requests by email as they come in.
when not helping customers, you will be working on development tasks or creating help documentation.
tasks assist customers with technical customer service questions and requests by email.optimize html, css, js, and liquid to improve website loading times.fix html, css, js, and liquid bugs on client websites.resolve merge errors using git and bash.document issues and their solutions. Qualifications communication skills: excellent written language proficiency in english.excellent communication skills in written english.ability to communicate correctly and clearly with all customers.excellent documentation skills.good comprehension skills – ability to clearly understand and state the issues customers present.good composition skills – ability to compose a grammatically correct, concise, and accurate written response.work successfully in a team environment as well as independently. Software engineering skills: expertise in html, css, and client-side javascript.
liquid experience is a plus.ability to quickly diagnose and resolve functionality and styling issues in front-end code.proficiency with git and bash command line.knowledge of web performance techniques like caching, lazy loading, and pre-fetching is a plus. Customer focus: excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.ability to empathize with and prioritize customer needs.demonstrates interpersonal skills with a diverse customer base.demonstrates conflict resolution, negotiation, and de-escalation skills.demonstrates ownership to resolve challenging customer issues, escalating when necessary.ability to determine customer needs and provide appropriate solutions.maintain regular and reliable attendance, including the daily schedule as assigned. Problem-solving skills: effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned.ability to approach problems logically and rationally.action-oriented and self-disciplined.organized and detail-oriented.ability to quickly and effectively prioritize work time in various departments to meet business needs.ability to maintain composure in highly escalated situations. Compensation salary of 18,000 - 25,000 mxn per month depending on experience and training.15 days of vacation per year.
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