Ningún apoyo económico por reubicación
# 160562 - del.miguel hidalgo, ciudad de mexico, méxico
about the role:
the collections analyst will focus specifically on customer account collections for past due amounts.
what you will do:
1. obtaining overview of customer account balances
2. generating past due notices to customer
3. contacting customers for payment and documenting their response
4. escalating collection issues to local sales staff and follow up with other departments
5. assessing and recommending escalated issues for write offs
6. generating and preparing periodic statements for customers
7. monitoring customer performance vs. payment commitments
8. refund assessment for customer and aging credit balances on accounts
9. reviewing and providing follow to different mailboxes and customer service needs
10. collection request efforts and follow up with other departments
11. analysis and assessment of charges customers have inquired
12. change of payment terms and set up with other departments
13. review and analysis of aging accounts, auctioning and follow up blocking of accounts
14. customer guidance and attendance to their needs to obtain first contact resolution
15. handle and control of customer portfolio managing back office work needed
16. responsible of the payment terms over 120 days and with other issues
17. person will be in charge of generating the statements for the assigned region, sending these to the customers obtaining payment information and establishing the collection efforts escalating any issues with these accounts and doing the monthly reports of the accounts
18. person will also be backup in the statement process having the full responsibility of the generation and fulfillment of these
19. will be working with the group accounts and complicated accounts also in charge of other payment terms in which they will need to do collection escalation and follow up
what do you need for this position:
20. bachelor's degree in finance, accounting, business administration or related fields
21. basic knowledge of order to cash process and customer payment applications
22. prior experience in a customer service environment
23. basic knowledge of accounting principals
24. fluent english (bilingual)
preferred qualifications:
25. sap