In line with the fashion vision and mission, the fashion advisor creates a unique and memorable experience for each client, at every moment.
combining a business orientation and a passion for the client, the fashion advisor is an artist of relation who contributes to the brand image and helps to build retail leadership in the market.
key responsibilities
* chanel ambassador: the fashion advisor embodies the values of the brand.
* chanel insider: has a solid knowledge of the brand, its heritage, modernity, and know-how. Shares it with the clients as well as the team.
* implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
* respects the uniform and grooming guidelines at all times.
* ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects vm guidelines.
experience creator: the fashion advisor surpasses client expectations.
* creates a tailor-made client experience, personalized solutions for each visit and each client, using the chanel experience ritual and building long-lasting relationships with clients.
* embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients.
* co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.
* helps the client to develop their own style, and if needed propose alterations to be made.
* handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.
business driver: the fashion advisor is performance-minded in order to achieve our objectives.
* knows and understands the business challenges and maintains discretion about all areas of the chanel business.
* contributes to build the business by achieving sales targets, using all levers such as products, services, data capture to retain, recruit and grow client return rate.
* has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the boutique manager.
* monitors requests for after sales service.
team player: the fashion advisor acts interdependently and demonstrates team spirit.
* has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
* treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.
* shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
* ensures the proper operation of the sales space at all times, as directed by visual merchandising.
* participates in product stock replenishment and physical inventory of stocks.
experience and qualification
* eagerness and willingness to take care of the client; luxury retail experience is mandatory.
* selling skills and performance driven for rtw.
* styling knowledge and ability to create rtw total look.
* english mandatory.
soft skills and abilities
* interpersonal skills, ability to establish emotional connection and build a relationship.
* empathy and listening skills.
* generosity and 'art of caring'.
* curiosity, openness, and eagerness to learn.
* problem solving and ability to deal with complexity and change.
* self-awareness, self-confidence.
* enthusiasm, energy and motivation.
* storytelling and ability to engage and inspire.
* team spirit, ethics and integrity.
* positive body language.
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