*job details*
at johnson controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?
*what are you going to do?*
follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
*how will you do it?*
*order processing*
- order input in internal erp (migrating to sap)
- high volume inbound calls
- send order confirmation to the customer (confirm delivery date based on atp, partial delivery allowed, etc)
*backorder monitoring and order management*
- monitor the customer backorders in conjunction with customer, warehouse, supply & demand, credit control, purchase and forwarder.
- maintenance of planned shipping days (delays, customer requests, etc)
- handle customer order cancellations (doa)
- monitor call-off orders
*handling non-conformities and complaints*
- issue internal complaints and rma if required. (salesforce/sap)
- send customer receipt confirmation of complaint
- follow up and coordinate internally on solution and corrective actions
- inform the customer about corrective actions or escalate/involve the account manager
- action on solution and corrective actions
- sap and salesforce credit-note procedures (doa)
*enquiry handling*
- handle customer questions on deliveries, delays, problems, etc.
- follow-up on pending basic quotes
- coordinate approach with inside/outside sales representative
*customer care*
- handle customer questions effectively and in a service-oriented manner
- follow up on actions requested in sales representatives call reports
- inform customers about changed delivery times and equivalent products
*filing & miscellaneous*
- case management in salesforce
- support debtor control on collecting accounts receivable
- keep customer details and price agreements up to date.
- collect, share and document leads, projects, competitor details
*what are we looking for?*
- bachelor's degree completed
- fluent in english (conversational)
- customer-oriented with a focus on details
- pc skills - ms office
- communication and interpersonal skills
- problem-solving
- experience in international calls (high volume inbound calls)
- knowledge on sap is a plus.
- johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion. _
li-sm1