*harman de mexico*-*
*solicita*:
*customer service analyst*
*descripción y requisitos*
*p*o*s*i*t*i*o*n *s*u*mm*a*r*y*:
assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.
*j*o*b r*e*s*p*o*ns*i*b*ili*t*i*e*s*:
- basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)
- assure customer demand integrity in the mrp system (sap) to ensure full shipments to the customers
- analyze customer demand to detect variations (increases & decreases)
- ensure customer shipments in order to meet delivery dates solicited.
- develop and implement initiatives to improve customer services.
- analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers
- evaluate and prioritize customer inquiries to better serve the customers
- maintain relationships with other internal departments to improve business performance
- analyze customers issues so as to develop tools and processes to increase customer satisfaction
- establish multidisciplinary teams for continuous improvement.
- identify and implement improvements to increase efficiency of labor
- initiate actions to prevent the occurrence of any non-compliance related
- participates and provides support related with quality systems management, objectives, targets and programs.
- minimize premium freight services through the proper production planning processes.
- coordinate product changes to assure mínimal obsolescence.
- other activities assigned by sr. Costumer analyst.
- basic qualifications:
- integrity.
- innovation.
- inclusion.
- teamwork & respect.
- excellence.
- engineering, international business, finance or administration degree (recent graduated for analyst)
- 1 year of related experience for analyst, 1-3 years of related experience for services.
- experience in the automotive industry preferably.
- ability to work under stressful conditions.
- knowledge of iso / ts 16949 and iso 14001.
- english 80% (reading and writing that allow fluid presentations)
puesto: servicio al cliente*información adicional*
- tipo de contrato: permanente- salario: negociable
- pais: mexico
- estado o region: chihuahua
- ciudad: ciudad juarez