Graduate or intern in engineering or bachelor's degree in computer science, computer systems or related field$25,000 to $30,000 net legal benefits + gym network benefitas a technical consultant in it services, knowledge in contact centers and/or telephony.
it is desirable to have done project management.
experience in the sales area..responsibilities- recommend, organize and ensure the adoption of appropriate strategies, products and services to help clients quickly achieve their business results.
-ensure the incorporation, retention and technological growth of clients.
-monitor the use of clients' technologygeneral- manage a portfolio of clients who act as your main commercial point of contact.
-understand business needs, success criteria and customer kpis to develop customer success plans (executable models to achieve mutual success).
-link and prescribe the adoption and use of product features/functionalities and services to the achievement of key customer business outcomes.
-drive customer benchmarking capability and continuous improvement.specific- prepare and deliver territorial plans to define account strategies and align resources.
-work as a team and establish shared responsibility with adjacent functions at key points of the customer experience.
-forecasting and renewal practices that provide high retention rates and recurring revenue growth.
-demonstrations to identify cross-sell/up-sell opportunities and drive incremental bookings.
-renewal of the genesys cloud installed base.
-monthly newsletters on new features of the company's portfolio.
-exhibition of new functionalities to the client.tipo de puesto: tiempo completosalario: $25,000.00 - $30,000.00 al meslugar de trabajo: remoto híbrido en 03103, ciudad de méxico, cdmx