*redefine the future of customer experiences.
one conversation at a time.
*:
we're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place.
powered by ai, built by amazing humans.
our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature amazing service®, our products and services, and most importantly, each other.
since 2008, 100,000+ companies and 1m+ users rely on nextiva for customer and team communication.
if you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.
*build amazing - deliver amazing - live amazing - be amazing*:
the business development representative (existing clients) position is a customer-focused role that lays the foundation for a successful high-tech customer service or sales career.
in this role, you'll positively impact nextiva's existing customers by identifying account expansion opportunities that help them to grow their business and build amazing customer experiences via nextiva's product offerings.
*about the role & company*:
- this role will support our us customer base, and a majority of verbal and written communication will be in english (please send us your resume in english when applying)
- research and identify expansion sales opportunities for nextiva customers
- conduct outbound prospecting to existing customers through various communication channels
- qualify leads by understanding customer needs and determining fit with additional nextiva products or services
- collaborate closely with our expansion sales team to schedule meetings or product demonstrations
- maintain accurate records of outreach and lead information in the crm system
- build and maintain a strong understanding of nextiva's offerings and value propositions
- this position will be 100% on-site at our nextiva guadalajara office.
*about you*:
- you have a passion for providing memorable customer experiences
- you are tech savvy and enjoy learning about innovative products
- you have a curiosity to learn about businesses and help them succeed
- you are highly organized and extremely detail oriented
- you have a vibrant and energetic personality with the ability to quickly develop trust, rapport, and strong relationships
- you are coachable, a quick learner, and can easily adapt.
you have the drive to perform and excel
- you are a skilled communicator, both verbal and written, with common sense and the ability to think on your feet
- you are driven by personal, team and company achievement with a commitment to excellence
- you are an effective team player capable of working independently without supervision
*qualifications*:
- english fluency (verbal & written) required
- 1+ years of experience in a customer-facing role required
- 1+ years of experience in a b2b customer-facing role preferred
- 1+ years of experience in technology, software, saas, telecommunications, or other related industries preferred
- bachelor's degree or equivalent work experience preferred
- hands-on salesforce experience preferred
*nextiva core competencies / dna*:
*rewards & benefits*:
major health insurance for you and for your legal partner and children under 25 years
vision and dental covered
life insurance - 24 times your monthly salary
30-day christmas bonus (aguinaldo)
50% vacation premium
12 days for vacations on your first-year anniversary
newly hired full-time employees of nextiva earn ten (10) personal days before their first anniversary
after your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
company matched food vouchers - you receive 1 x monthly uma (unidad de medida y actualización) per month
company matched savings fund - 13% of your monthly salary capped to 1.3 times the annual value of the uma
established in 2008 and headquartered in scottsdale, arizona, nextiva secured $200m from goldman sachs in late 2021, valuing the company at $2.7b.
to check out what's going on at nextiva, check us out on instagram, instagram (mx), youtube, linkedin, and the nextiva blog.
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