Transforming lives through audio storytellingaudible empowers listeners with millions of stories worldwide, working closely with top creators to produce and share immersive audio experiences.about this roleour technology teams drive innovation by designing, developing, and testing software that connects listeners with our vast library of stories. As a support engineering director, you'll leverage technical expertise to implement solutions that align with business goals, mentor future leaders, and inspire innovation.key responsibilities:lead technical efforts for the organization, fostering collaboration across teamsdrive system design and configuration, contributing to physical architecture designparticipate in major technical decisions, enhancing service supportability, scalability, and performancemanage large-scale initiatives, ensuring efficient scaling and timely resolution of outagesdefine aggressive slas, driving team performance through metrics creation and analysisconduct cross-team monitoring and reviewsabout audibleaudible is the leading producer and provider of audio storytelling, sparking imagination and inspiring insight for customers worldwide. Our global entrepreneurial spirit drives creativity and inclusion, built on our people principles and mission to build equitable communities.basic qualifications3+ years of people management experience leading system development teamsproficiency in one or more general-purpose programming languages (e.g., java, c/c++, c#, objective c, python, javascript, ruby, or go)experience designing, building, operating, and managing large-scale distributed systems or web servicesexperience engaging and influencing senior leaders using verbal and written communication toolspreferred qualificationsexpertise in operational excellence, security compliance, and distributed systems' resiliencyknowledge of professional software engineering practices & best practices for the full software development life cycleexcellent communication abilities, including long-form business writing on complex topicsability to drive effective teamwork, collaboration, and commitment