Responsible for servicing external and internal customer needs and proactively participating in the operation process.
junior
* bs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience.
* from 1 up to 3 years in a similar role is preferred.
* responsible for portfolio of account(s) under general supervision.
mid
* bs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience.
* 3 – 4 years in a similar role is preferred.
* responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship.
* profound knowledge on rules, regulations/laws for own (relatively complex) working area.
* notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.
key activities and general responsibilities
outbound order receipt / inbound purchase write-up & processing
* receive and process orders/purchase write up.
* assure ownership of operational costs.
* validate quality assurance approval of vendor/item and certification link.
logistics (inbound)
* follow up in a timely manner on a production-ready date with the supplier.
* close communication with the quality assurance team for shipment approvals.
* import product into the usa, according to the purchase terms.
* follow up the release of shipments with steam shipping lines, terminals, and customs brokers.
* provide the finance team with the necessary information about each shipment and keep track of payment status.
* manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.
* track shipments and update the system.
sales support
* support account managers / traders with specific accounts.
* answer customer inquiries.
* communicate issues/challenges to the trade team.
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
* create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
knowledge required
* experience in an import/export, customer service, and local logistics environment is preferred.
* proficiency in ms office.
* contact management systems.
* database software.
* inventory software.
* order processing systems preferred.
* thrives and works well in tied ambiguous situations and deadline pressures well.
* time management skills.
* willingness to learn.
* record-keeping, tracking shipping, and data analyses.
* high level of initiative/proactivity.
* extremely detail-oriented.
* strong organizational skills and ability to multitask.
* customer service mindset.
* very good verbal and written english communication skills.
hiring details
1. prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
2. monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
1. after anniversary, 1 day to be wfh.
3. indefinite contract after training period.
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