Virtual office assistant help with verification of insurance, care gaps, claim creation, and document management while meeting operational and quality metrics.- *essential duties and responsibilities*:- resource schedule (locating/modifying patients and appointments using emr)- patient profile management (modifying/adding/reviewing patient's account information, progress notes, and encounters)- verification of well visits - identify patient's care gaps and communicate to clinic- identify need of immunization records- obtain/attach patient's immunization records using immtrac portal -insurance verification (read eligibility and benefits using emr system and web portals)- appointment documentation- claim creation and processing- icds & cpts verification in progress note - basic knowledge on prices of services provided by company- old patient balance evaluation- meet departmental productivity goals - meet departmental quality metrics- *education*: high school diploma or equivalent- *knowledge, skills & abilities*:- ability to learn and practice company procedures, policies, and protocols- bilingual (english proficiency in grammar, spelling, and verbal skills to communicate with patient, provider, and staff in written documents)- customer service - basic computer skills (microsoft word, excel etc.
)- phone etiquette - identify and escalate priority issues- be punctual and follow company's protocols- *experience*:- prefer one-year work experience with knowledge of computer and medical terminology- *additional information*:- paid training - productivity bonus depending on compliance with productivity metrics- schedule: monday-friday 8am - 5pm- mandatory legal benefits -"club salud familiar" membership after 3 monthstipo de puesto:tiempo completosueldo: atractivo, + bonos de permanecia y productividadbeneficios: - programa de referidos- seguro de gastos médicos horario:- lunes a viernes -turno de 8 horaseducación:- bachillerato terminado (deseable)*experiência*:- call center: 1 año (deseable)idioma: - inglés (obligatoriotipo de puesto: tiempo completo, por tiempo indeterminadosalario: $10,000.00 - $15,000.00 al mesbeneficios:- aumentos salariales- caja de ahorro- estacionamiento de la empresa- opción a contrato indefinido- programa de referidos- seguro de gastos médicos- seguro de la vista- seguro dental- seguro de vida- teléfono de la empresa- trabajar desde casa- vacaciones superiores a las de ley- vales de restaurantehorario:- lunes a viernes- turno de 8 horaspago complementario:- bono anual- bono de asistencia- bono de permanencia- bono de productividad- bono de puntualidad- bono trimestraleducación:- bachillerato terminado (deseable)experiência:- oficina: 1 año (deseable)