.forvia, a sustainable mobility technology leaderwe pioneer technology for mobility experience that matter to people.your mission, roles and responsibilitiesthe role of the pc&l customer service within a plant is to issue and control the export process and communicate with the customer to validate ratings.the main objectives of this profile areto control the pieces shipped and the validity dates of the shipments.analyze, understand and anticipate customer needs, ensuring that these are reflected in production activities.schedule inland export freight and track inland export shipments.send export documents to customers inter companies.send documents and letters of instruction to customs brokers.send export documents to carriers.review documents received from the customs broker (export operations).generate messaging guides and necessary documentation.coordinate domestic and export customer routes.coordinate with carriers the deliveries of export boxes.service to export and domestic customers.track customer ratings.follow-up on the performance of client qualifications for quality, deliveries and projects; as well as maintenance of information in the applicable applications.upload mpms to the faurecia portal.your profile and competencies to succeedminimum candidate requirementsbachelors degree.2 years of customer service experience in the automotive industry.fluent english.sap, edi, covisint.customer portals.quality standards of iatf 16949:2016.8d's & root cause analysis.what we can do for youat forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.we are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.we welcome energetic and agile people who can thrive in a fast-changing environment.
people who share our strong values.
team players with a collaborative mindset and a passion to deliver high standards for our clients.
lifelong learners.
high performers.
globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.we cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.
our people enjoy an average of more than 22 hours of online and in-person training within forvia university (five campuses around the world).we offer a multicultural environment that values diversity and international collaboration.
we believe that diversity is a strength.
to create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans