Job summary:
a leading telecommunications brand seeks a bilingual call center executive to provide exceptional customer service to us-based clients.
key responsibilities:
* handle customer inquiries and complaints via phone, email, and chat
* respond to customer concerns in a timely and professional manner
* provide product information and resolve issues efficiently
* collaborate with internal teams to address customer needs
* maintain accurate records of customer interactions
requirements:
* bilingual proficiency in english and another language
* excellent communication and interpersonal skills
* ability to work in a fast-paced environment
* strong problem-solving and critical thinking skills
* high school diploma or equivalent required; associate's or bachelor's degree preferred
preferred qualifications:
* customer service experience in a call center or retail environment
* knowledge of telecommunications industry products and services
* fluency in additional languages