Future tech has a job opportunity for an *it asset services lead*. In this role, you will be responsible for overseeing the performance and team of the international information technology asset program for one of our global fortune 500 clients.
This is a *hybrid position in santa catarina, nuevo leon, mexico. *the work hours are 8:30a - 5:30p eastern standard time.*
*responsibilities*
- perform daily and long-term operational and strategic management of hardware, inventory and tracking leveraging the servicenow it asset management module
- manage and control it asset levels for end-user computing equipment to meet client’s international requirements.
- collaborate with global it asset management (itam) and procurement teams to enhance customer satisfaction, foster profitable relationships, and drive sales growth
- collaborate with customers (both it and outside it) to gather business and functional requirements, map existing processes, and assist with process re-design
- manage various responsibilities, including operational process improvement, addressing global supply chain challenges, ensuring on-time deliveries, forecasting, business analysis, contract reviews, and change management.
- develop, construct, and communicate asset management policies and procedures covering all aspects of usage to ensure compliance.
- furnish information on purchase order status and metrics on vendor performance.
- resolve challenges with global vendors and expedite delayed orders.
- utilize various erp databases and ordering portals to perform data entry, monitoring and tracking all phases of quotes, purchase orders and order fulfillment.
- generate and analyze daily high-volume data reports using advanced excel reporting tools.
*education / certifications*
- * bachelor’s degree in computer science, management of information systems, or related business discipline(s).*:
- *possess iaitam certification, such as champ, csam, and citam*
*requirements*:
- * excellent english communication, written and verbal.*:
- * 5+ years of experience in it or it asset management or it procurement*:
- * demonstrate a robust and comprehensive understanding with 3-5 years of hands-on experience in implementing and working with the itil framework (itil v3 certification is a plus)*:
- * possess 3+ years of solid experience with servicenow, showcasing expertise in overall navigation, group management, report creation, ticket management, and continuous development.*:
- showcase substantial experience in utilizing itam, discovery, and cmdb software tools for managing both end-user assets and data center/cloud assets.
- illustrate a clear understanding of itil concepts and principles.
- possess knowledge of software licensing agreements, particularly those involving microsoft, ibm, and oracle.
- proficient in asset data modeling, schema and classes
- demonstrate the capability to develop and document new processes, raci matrices, and workflows using tools such as ms visio or equivalent, to support changes in configuration management processes and procedures.
- sound working knowledge with ms suite of products including word, excel, powerpoint, and visio.
- can marshal resources (people, funding, material, support) effectively to achieve objectives.
H7ze8bfj4k