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*job description*:on site role, primarily responsible for analyzing, installing, administering, maintaining, and solving telecom systems.operations specialist support scope- under specific guidelines performing work directed from the site it manager- perform asset management inventory updates- perform label printing and delivery as needed- support end-user devices (pcs, printers, scanners, mobile phones and tablets)- use remote pc management tools to assist users- complete assigned it project tasks- use corporate it tools to perform remote device management and user support- build clients (pcs, laptops, printers, wireless devices) per common procedure(s)- participate with cross-functional teams as required- maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals- ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.- perform all it operations specialist responsibilities- support gm managed lan and wan network infrastructure hardware- support wireless network and end device configuration / replacement- support the gm managed supplier network- support gm das network and plant radio system- support voip and analog phone devices- support teleconference devices- interface with plant engineering / maintenance for network support including the iecn network- interface to the plant business personnel, outside vendors, launch teams, as well as the global telecom engineering staff- perform and support network change controls as required- maintain plant network and device documentation- troubleshoot all network incidents and device issues- perform cisco switch, ap and wherenet hardware configuration / replacement- configure network switch ports for it devices- support infrastructure project assigned tasks- coordinate install new network drops (facilities/contractors)- support all network requests for new servers deploys- complete plant network ticket requests- maintain ip addresses and ddi entries- manage assigned network projects- manage cornerstone network items- maintain asset management for network equipment including network spares- maintain all monitoring tools to ensure all devices are being monitored and notifications are in placelocal area network support scope- documenting, crafting, staging/testing, configuring, planning, implementing, solving and supporting telecom installations.- 1.
document - building/maintaining/updating gm telecom documentation and processes.- 2.
support - providing technical support for operational issues and/or problems.
troubleshooting, diagnosing and resolving network problems.- 3.
stage and test - testing and validating new hardware, software, and procedures for existing technologies, as well as, any newly developed technologies.- 4