Company description*job description*:responsible for processing customer warranty claims for luminaire, control and lamp products.- collect information from customers concerning product failures.- validate warranty claims to help identify quality issues and determine long and short-term resolution of problems.- direct failed product returns from customers for analysis- provide technical evaluation and root cause analysis on product failures.- response any claim reported before 48hrs- log failure data into database for tracking.- log all results at salesforce system- response any claim reported before 48hrs- sent by weekly bases the warranty order report*qualifications*:- bachelors degree in engineering or similar- fluent english- at least 5 year of experience as a quality engineer / manufacturing or process engineer- internal quality auditor iso 9001*desired characteristics*- knowledge of fundamental electrical and electronic concepts, practices and procedures applied to testing and measurement equipment, operation and troubleshooting.- lean experience- green belt experience- knowledge at corrective /preventive actions- customer service- traveling availability- ability to handle pressure situations and dissatisfied customers.- as a customer facing position, must be able to communicate with customers with a professional and courteous manner.- internal auditor- ability to handle pressure situations and dissatisfied customers.- demonstrated leadership, teamwork and communication skills. Must be able to handle multiple priorities, act independently, and use sound judgment.- knowledgeable of led lighting and control products and catalog logic. Able to accurately identify product characteristics and options using ordering number logic.- demonstrate pc skills with erp knowledge and experience in sap.- must possess initiative as a self-starter and perform with mínimal supervision. Positive attitude, strong interpersonal and organizational skills are essential.- demostrated problem solving & root cause analisis.additional informationall your information will be kept confidential according to eeo guidelines.