*job details*what are you going to do?*follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.*how you will do it?*- order processing- order input in sap (different order types)- send order confirmation to customer (confirm delivery date based on atp, partial delivery allowed, etc)- backorder monitoring and order management- monitor the customer backorders in conjunction with customer, warehouse, supply & demand, credit control, purchase and forwarder.- maintenance of planned shipping days (delays, customer requests, etc)- handle customer order cancellations (doa)- monitor call-off orders- handling non-conformities and complaints- issue internal complaint and rma if required. (salesforce/sap)- send customer receipt confirmation of complaint- follow up and coordinate internally on solution and corrective actions- inform customer about corrective actions or escalate/involve account manager- action on solution and corrective actions- sap and salesforce credit-note procedures (doa)- enquiry handling- handle customer questions on deliveries, delays, problems, etc.- follow-up on pending basic quotes- coordinate approach with inside/outside sales representative- customer care- handle customer questions effectively and in a service-oriented manner- follow up on actions requested in sales representatives call reports- inform customers about changed delivery times and equivalent products- filing & miscellaneous- case management in salesforce- support debtor control on collecting accounts receivable- keep customer details and price agreements up-to-date.- collect, share and document leads, projects, competitor details*what are we looking for?*- fluent english (conversational)- customer-oriented with focus on details- pc skills - ms office- communication and interpersonal skills- problem solving- experience in international calls (high volume)- knowledge of internal erp's.- bachelor completedjohnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion