At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.
from seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.recently, spoton was:- named one of fast company's most innovative companies of 2024- awarded great places to work and built in's best workplaces for the third year in a row- selected as the best overall restaurant pos by nerdwallet- rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra userswe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.that's where you come in.we are looking for *statements & billing representatives* to join our customer service team.as a statements & billing representative, you will be responsible for managing billing clarifications while providing excellent customer service.we are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.
*responsibilities*:- manage, process and resolve billing clarifications in an accurate and timely manner.- provide excellent customer service through verbal and written communication.- focus on problem solving, on handling difficult and high-stress situations.- establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.- work closely with internal and external partners- walk customers through their statements to explain charges and rates*requirements*:- advanced english (c1)- 1-3 years of experience working in a customer service environment- experience in banking, finance, payments, or related customer service industries- experience in customer retention roles that require basic math and calculations- excellent customer relationship skills and a passion for achieving goals.- knowledge and experience in troubleshooting- excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.- excellent verbal and written communication skills to manage internal and external relationships.- ability to establish lasting relationships with clients and colleagues.- high school diploma or equivalent (minimum).- it is valued to have completed university or technical studies.
*#li-onsite*spoton is an e-verify company.