*_customer care planning specialist_*what you will do*:- serve as primary contact for customers, sales professionals across the organization working on your assigned accounts to manage and resolve issues.- drive proactive collaboration for your customers' upcoming shipment plans to include stock availability analysis.- ensure issues are managed and resolved as dictated by their slas (service level agreements) and in accordance with our internal slas.- serves as a point of escalation for internal customer teams (project management, sales support, sales, billing, delivery & implementation, professional services, etc.
)- drive improvements to the nps (net promoter score) performance for your assigned customers by increasing on time in full delivery.- organize and lead all quality and customer experience reviews for your assigned accounts.
*how you will do it*:- engage directly with the customers assigned and establish the relationship, and customer service leadership needed to positively impact the assigned customers experience with sensormatic- collaborate with the account manager/seller and functional support leads/teams (delivery & implementation, billing, collections, contract accounting, sales support, project management, professional services)- create a future facing ship plan, with supply analysis, and escalation of barriers to success and risk management- drive alignment across supply chain, sales and delivery to agreed upon install and delivery dates.- proactively look for ways to resolve existing operational quality issues, and manage risks for the customer's delivery*what we look for*:- excellent analytical skills- the ability to navigate through ambiguity and complexity to drive solutions to complex problems, decisions, and critical issues- bachelor's degree in accounting, finance, engineering, supply chain or business- proven experience in business, project management, continuous improvement, sales, supply chain or customer service- extraordinary attention to detail and organizational skills- experience in process execution, customer service, sales, project management, continuous improvement or supply chain with a demonstrated proficiency in active problem solving.- excellent inter-personal skills to including written and verbal english proficiency- experience with oracle erp or similar- experience with inventory management and supply planning processes- a proven track record of collaboration and driving issues to resolution.