.small world financial services is a provider of payment services with a clear vision to be our customers favorite choice for their global payment needs.
we put our customers at the heart of everything we do, reflecting their diversity in our teams, and empower our teams to deliver the best value and service through our branded global network and digital solutions.
our network of over 250, pick-up locations and our global team of 800 people are collectively on a journey to make a big world small for the 15 million, and counting, worldwide transactions that customers make each year.purpose of role:the technology ecosystem of small world is evolving; from a local, bespoke core, more and moreservices are being provided by third party providers, whether hosted or provided as a service.
aswe select and integrate these solutions, it is essential that we maintain an operationsenvironment that enables us to monitor and manage these new solutions, such that we can continue to provide excellent service to customers.the it operations analyst has two main accountabilities.
(1) working with project teams to identify and deliver the it operations requirements of a new technology solution (2) working across small world technology and with external partners to continually optimise and evolves our core operations capability.
take a leading role in collaborating across the technology team to analyse and document processes, customer journeys, and technical patterns.
take the requirements of new products and ensure its implementation since the design.
(s)he is the owner of the know-how of the it products and will be expected to influence design thinking to ensure solutions are appropriately manageable in-life.role details:define the product strategy and roadmap.ensure that all customer journeys/processes are documented, such that their technicalimplementation can be appropriately monitored and measured, and the impacts of anyservice issues easily determined.actively monitor the service estate; raise event and incident alarms as appropriate; execute tier 1 playbooksto restore service of the it services and products.take an incident management role to co-ordinate the response to service issues thatrequired tier 2 support and beyond.
own the incident through the resolution, managingcommunications with key stakeholders throughout.liaise with devops and sys/network admins teams to identify monitoring and operationsrequirements for new solutions being proactive.develop the core positioning and messaging for the productperform product demos to customerspropose an overall budget to ensure successleading and managing the it partners.person specificationa strong technologist, with importante empresa in technical operations and incident management