The operations managers must have a very strong leadership skill to promote the integration amongst business, it (information technology) streams and partners (at all levels of the organization) ensuring a high quality of sustain operations and continuous improvements on the it products and processesfully supporting business evolution.the 5 most important job responsibilities for this specific position:increase business centricity & improve communication with the business and within it streamsintegrate the different it areas and the businessproblem management & root cause analysis leading to products enhancementdata analysis to discover problem area trends and opportunity for improvementsincrease speed of response / resolutions through a higher sense of urgencywhat technical experience is required?Translating technical jargon into business language,core knowledge of itsm (incident, problem and configuration and change management),strong understanding of it architecturequickly assessing business impact and what is needed to mitigate while working in a high intensity crisis.what technical experience is nice to have?Outsource providers' experienceexperience of a matrix organizationprior experience improving quality of solutionsthe operations managershould focus on minimizing disruptions to the business by being brilliant at the basics (ensuring a quick response on failure tickets, problem solving adherence, preventing tickets being caused by intervention and so on) ensuring the organization is adding value to the business