*harman de mexico*-*solicita*:*customer data analyst*descripción y requisitos*- what you need- engineering, international business, finance or administration degree- * 3-5 years of related experience for customer services*:- * strong knowledge in sap, excel, data base management*:- * experience in the automotive industry preferably.
experience with customer portals*:- knowledge of iso / ts 16949 and iso 14001- * english 80% (reading and writing that allow fluid presentations)*:- customer specific requirementswhat you will do- review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)- analyze customer demand to detect variations (increases & decreases)- make plans production according to customer requirements.- ensure customer shipments in order to meet delivery dates solicited.- check that customer demand is loaded correctly in sap system.- develop and implement initiatives to improve customer services- analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers- evaluate and prioritize customer inquiries to better serve the customers- maintain relationships with other internal departments to improve business performance- analyze customers issues so as to develop tools and processes to increase customer satisfaction- establish multidisciplinary teams for continuous improvement.- identify and implement improvements to increase efficiency of labor- initiate actions to prevent the occurrence of any non-compliance related- participates and provides support related with quality systems management, objectives, targets and programs.- zero premium freight services through the proper production planning processes.- coordinate product changes to assure mínimal obsolescence.puesto: administracion*información adicional*- tipo de contrato: permanente- salario: negociable- pais: mexico- estado o region: chihuahua- ciudad: ciudad juarez