*order management specialist*:
*take your next career step at abb with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At abb, we have the clear goal of driving diversity and inclusion across all dimensions: gender, lgbtq+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.*:
responsible for accurately entering customer purchase orders (pos). Driving cross-functional issue resolution (order cleaning for both manual and electronic orders), using the required tooling, in a timely manner and within the slas.
*this position reports to*:
customer support manager
*your responsibilities*:
- delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- monitoring the status of orders.
- ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- ensuring a positive customer experience by giving them regular updates and clarification.
- observing the overall process and trends across inquiries and identifying improvement areas.
*your background*:
- bachelor´s degree in administration, financial, economics or similar.
- 2 years of experience in similar positions.
- knowledge of sap and salesforce.
- customer focus.
- advanced english level.
*more about us*: