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*líder de proyecto para *_cajeros automáticos "_*atms"*_ y canales comerciales_*
*job purpose*
the objective of the role is to ensure the proper implementation of the new technological platforms and systems of tango + kal to meet the objectives of the channels management.
you must actively participate in the implementation of these technological projects to guarantee that the service experience for hsbc customers in the channels of automatic teller machines (atms), automatic depositors (cdms); actively contributing proposals to solve problems efficiently.
*main responsibilities*
- manage with support areas compliance with policies, procedures and business rules in bau and projects, to meet the availability goals (up time) and service experience processes (clarifications, complaints and net promoter score) of atms, cdms and commercial alliances.
- coordinate tactical and strategic initiatives, as well as work groups, with support areas and providers to implement improvements for the benefit of availability and service experience, or to correct incidents arising from the implementation of new initiatives or systems.
- ensure that support areas and providers take the necessary preventive and corrective measures for the prompt and adequate resolution of problems presented in particular cases or administrative or operational processes associated with the availability and experience of service.
- participate in the necessary committees, meetings and work sessions that allow establishing the necessary agreements for the correct planning, execution and monitoring of the responsibilities of the area.
- manage internal and external risks for the efficiency of processes.
*l*
*eadership and teamwork*
- coordination or active participation in work groups, planning and monitoring sessions, with areas of operations, it, segment, business, suppliers, etc.
- participation in committees, forums and meetings with different areas of the bank
requirements
function knowledge
- experience working in financial institutions, desirable in areas with processes associated with service or support of atms, depositors (cdms).
- knowledge/experience in operational processes and/or support to atms, cdms (desirable)
- knowledge/experience in nps methodology (desirable)
- knowledge of atm service models (desirable)
- desirable knowledge of platforms and architecture tools related to the service model of atms and cdms (e.g.connex, aptra vision)
- banking services and operations in general others
- bachelor's degree in economics/administration, engineering or computer science
- advanced management of office, particularly excel for analysis and presentation of information.
- analytical and teamwork skills.
ease of handling technical issues with it teams.
- proactivity, communication and service attitude
- intermediate or advanced english
en hsbc esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura incluyente que promueva igualdad de oportunidades.
nuestros valores definen quiénes somos como organización y lo que nos distingue, valoramos la diferencia, avanzamos juntos, nos hacemos responsables de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan.
en hsbc nos encontramos orientados a garantizar la igualdad de género y capacitación constante hacia nuestros empleados, así como a la protección de sus derechos laborarles y sociales.
"en hsbc ofrecemos a nuestros colegas un mayor número de días para que puedan disfrutar al máximo su boda, cuidar al nuevo integrante de la familia, o vivir el duelo por la pérdida de algún familiar.
nuestro paquete de permisos con goce de sueldo *está a la vanguardia en méxico.