This role requires a blend of operational expertise, project management skills, and technical knowledge to manage digital assets, optimize user experiences, and maintain seamless online operations. Additionally, analytical expertise to leverage data and insights to inform decision-making, prioritize initiatives, and manage the delivery of key commercial initiatives.
the ideal candidate will have a proven track record in managing digital operations environment, strong attention to detail, and a commitment to maintaining high-quality standards in delivery. This position offers the opportunity to innovate and lead a team which significantly contributes towards the company’s growth and successes.
what you will be doing:
1. oversee and manage the operational planning, deployment and delivery roadmap, timelines and budgets to deliver upon day-to-day management and operational implementation activities for smooth delivery, staying within budget.
2. supporting the identification of opportunities, dependencies and key enablers; as well as, identifying risks and mitigation approaches to remove speed bumps for smooth delivery.
3. proactively connect, engage and foster relationships with cross functional teams and agency partners to deliver the defined initiatives.
4. work closely with cross-functional teams or the consumer experience operations team onsite to allocate resources effectively, monitor timelines, and ensure that all digital operations align with broader business objectives and deliver on strategic goals.
5. lead and manage the onsite consumer experience digital operations team, providing guidance, setting performance goals, and fostering a collaborative environment focused on operational excellence. Ensure the team is equipped with the tools, resources, and support needed to execute daily operations effectively and meet strategic objectives.
6. identify and implement new marketing technologies.
7. lead the integration of marketing automation and crm systems.
8. management of team leaders as well as constant monitoring of accounts and clients.
9. collaborate with internal teams to optimize landing pages and marketing funnels.
10. evaluate customer experience across multiple channels and touchpoints.
11. monitor business activities and performance.
12. onboarding of crm.
13. monitor and track key performance indicators.
14. evaluate emerging technologies for potential adoption.
15. coordinate various ad campaigns, projects and other related activities to the agency.
what you need to be great in this role:
1. proven experiences in marketing, digital, digital operations and/ or project management.
2. a strong sense of accountability and ownership. Is able to work independently on projects, collaborate effectively within teams and cross functionally, as well as manage clients and agency partners.
3. proficiency in marketing process.
4. excellent verbal and written communication skills with the internal team and client.
5. ability to prioritize tasks.
6. financial planning and strategy (budgeting).
7. strong organizational skills.
8. excellent leadership skills.
9. highly developed attention to detail.
10. strong analytical skills.
11. ability to work independently.
12. ability to work in a fast-paced environment.
experience:
1. bachelor’s degree in marketing, communications or related field.
2. at least 7 years proven experience as a marketing operations manager or similar role.
3. english level: advanced in writing, listening and speaking.
4. experience in marketing agencies.
what do we offer:
1. $60-70,000 gross salary mxn pesos.
2. benefits above law.
3. home office 90%.
seniority level
director
employment type
full-time
job function
marketing, project management, and strategy/planning
industries
marketing services, social networking platforms, and internet marketplace platforms
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