*vacante para la empresa seth méxico (servicios especializados en talento humano méxico) en colonia renacimiento -cuauhtémoc, ciudad de méxico*:*leading automotive credit company is hiring for qualified personnel to fill the position of*collection agency manager*job summary*:the collection agency manager is responsible for overseeing and managing all operations related to the collection of outstanding debts from clients.
this includes working with external collection agencies, monitoring collection performance, ensuring compliance with legal regulations, and implementing strategies to improve collection rates while maintaining positive customer relationships.
*employment requirements*:- education: bachelor's degree in law, finance, business administration, or related field (preferred).- experience: proven experience (5+ years) in collections, with at least 2 years in a managerial role.- experience working with external collection agencies.- strong understanding of debt recovery processes and relevant laws/regulations.- experience in the automotive sector*skills*:- excellent negotiation and communication skills.- strong analytical and problem-solving abilities.- ability to manage and lead a team.- proficient in microsoft office and crm/collection software- fluency in english (written and spoken) is required*job responsabilities*:- oversee the performance of external collection agencies and ensure timely and efficient collection of overdue accounts.- monitor and evaluate agency performance against kpis, such as recovery rate, time to payment, and compliance with company policies.- coordinate with internal teams (sales, finance, legal) to facilitate debt collection processes.- develop and implement collection strategies to improve recovery rates.- recommend improvements to internal collections processes and policies to increase efficiency and minimize delinquencies.- analyze data to identify trends in outstanding debts and create targeted action plans for high-risk accounts.- ensure that collection activities comply with all relevant legal, regulatory, and industry standards.- maintain an up-to-date knowledge of relevant laws and regulations affecting collections practices.- regularly audit external agencies for compliance with legal and contractual obligations.- supervise, train, and mentor a team of collection agents, ensuring they have the tools and resources needed to meet collection targets.- set performance goals and conduct regular performance reviews for internal teams and external partners.- handle employee performance issues and manage disciplinary actions as required.we offer competitive salarysuperior legal benefitsface-to-face workto work in person in offices in colonia cuauhtémoc, cdmx*nível de educación deseada*:superior - titulado*nível de experiência deseada*:nível gerencial*función departamental*:contabilidad / finanzas*industria*:automotriz*habilidades*:- cobranza de crédito automotriz