The it supervisor is responsible for all technology operations for the entire resort. With guidance and support from the regional director of technology and auberge home office, she/he/they will lead it budgeting, procurement, installation, configuration, maintenance and support. The it supervisor will oversee all aspects of the property technology infrastructure and its security.
key responsibilities:
* work with the management team to set a long-term technology plan with measurable goals and objectives.
* assist department heads with the identification and implementation of technology solutions that advance operational efficiency and guest satisfaction.
* provide first-line software and hardware support for all users on all company-approved products.
* ensure critical systems, specifically property management system (opera), wifi, hsia, network (hp aruba), pbx, point of sale (micros simphony), spa and retail (book4time) systems are online and have support 24/7.
* identification, set up, and installation of new hardware and software.
* maintain all hardware and software inventory.
* meet all compliance requirements (pci 4.0, gdpr, ccp, etc.).
* negotiate and manage all hardware and software support contracts in partnership with the regional director of it and home office.
* educate and train team members on technical concepts and programs.
* maintain wifi and lan connectivity, assisting staff, guests, and groups when necessary.
* maintain system backups and perform cybersecurity audits.
* maintain a positive working relationship with service providers and the local community.
company description:
nestled along the coastal paradise of the riviera maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: etéreo, an auberge resorts collection destination brings a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with each other.
qualifications:
* 3+ years of technical experience in hospitality or a comparable field.
* well organized and able to work independently.
* strong business acumen and self-starter.
* ability to work through problems systematically.
* a customer-centric mindset.
* technical understanding of network protocols and standards.
* advanced understanding of windows client and server operating systems.
* understanding of internal system components and hardware.
* working knowledge of google apps (g suite) and microsoft office products.
* strong technical knowledge of networking, security, phone systems, and general computing concepts.
* knowledge of audio visual systems (tv, streaming, sound, etc.).
* basic understanding of virtualization (vmware esxi, hyper v, virtual servers, and storage arrays).
#j-18808-ljbffr