*beneficios*
- excelente esquema de comisiones
- plan de carrera y crecimiento
- capacitación pagada
positrace by global fleet management is a rapidly growing canadian saas company specializing in gps tracking, with a global footprint.
we are currently seeking an *account manager *to join our team, based in mexico, with a primary focus on managing and nurturing existing business* *accounts in canada and us*.
this role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth.
*responsibilities*:
- manage existing positrace customer accounts as a brand ambassador.
- conduct regular account status checks for service users, ensuring they receive proper training.
- implement core functionalities tailored to each client's operations and requirements.
- consistently seek ways to improve client operations, optimize positrace usage, and identify opportunities for upselling.
- ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers.
*account management*:
provide comprehensive account information, including billing details and contracts.
onboarding for new users:
- generate access, set up accounts, and facilitate platform navigation for new users.
- assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery.
- guarantee correct device installation, platform configuration, subscription, and functionality.
- act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.
- proactively identify and address potential issues before they become problematic.
- assume the role of project manager, taking charge of problem resolution and keeping clients informed.
- collect and document client feedback for consideration by the product department.
- drive the referral program and encourage positive feedback on various platforms.
- invite clients to participate in interviews with the marketing and product teams.
- demonstrate a positive "consider it done" culture.
- upsell and cross-sell products and services to increase monthly recurring revenue (mmr).
*requirements*:
- excellent spoken english
- excellent written english communication skills are imperative
- demonstrable experience in customer service or as a customer service representative.
- strong telephone communication and active listening skills.
- familiarity with customer relationship management systems and practices.
- customer-oriented with the ability to adapt/respond to different personalities.
- excellent communication and presentation skills.
- ability to multitask, prioritize, and manage time effectively.
- technical degree/business degree.
*compensation*:
- base salary
- great commission structure
we recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
*salary*: $18,500.00 - $19,500.00 per month
*experience*:
- customer service: 2 years (required)
*language*:
- english (required)