*responsibilities*
performing your technical tasks, including:
- providing support for tier 1 and tier 2 support tickets
- managing client data backups
- entry-level system administration tasks
- trouble-shooting and identifying issues with dns and group policies, user profiles, dhcp, networking and other issues
- solving office365 issues including password resets, new user creation, license assignment, software installs and other issues
- supporting other technical assignments as required for client projects and implementations
- performing your documentation tasks, including:
- working with our supporting vendors (both software and hardware) to escalate and resolve issues
- supporting our end user help desk team as necessary when tickets are escalated to you
- training client team members as required (for either onboarding or other situations)
- good knowledge of desktop and laptop support (windows and mac)
- possess excellent general business knowledge to complete assigned tasks
- excellent written and verbal english communication skills
- excellent customer service skills
- superior analytical, organizational and troubleshooting/ problem solving skills
- ability to confidently and competently complete tasks with deadlines
- ability to work and be available during 8:00 a.m. - 5:00 p.m pst los angeles timezone. shift (you will work 5 hours with a 15 minute break)
- availability to work after hours and weekends (infrequent & compensated)
- strong knowledge of windows 7-10
- strong knowledge of the ms office suite
- tier 2+ level networking skills (vlans, dhcp, dns)
- understanding of domains, user profiles and how they work (tier 2 level)
- understanding of office 365
- understand active directory (domain controllers)
- knowledge of voip
- strong analytical skills
- a minimum of 2 years of recent experience troubleshooting various technology and user situations
- self-motivated with a positive mindset and high level of enthusiasm
- responsible and dedicated to the quality of work performed
- high attention to detail while dealing with a continuous flow of new and existing issues
- ability to switch between tasks with mínimal disruptions to support needs of the business
- ability to relay technical information clearly and simply to non-technical people
*job types*: full-time, part-time, internship, contract, new-grad
part-time hours: 25-40 per week
pay: $20.00 - $25.00 per hour
*education*:
- associate (preferred)
*experience*:
- remote troubleshooting (preferred)
- in it troubleshooting (preferred)
*language*:
- english (required)