Head of the lead to quote (l2q) and crm digital solutions.
*main responsibilities*:- conceptualize, define, and lead the development of digital solutions related to the "lead to quote" processes and crm solutions.- assure the digital solutions lifecycle: conceptualization, budget, business case, technologies evaluation (rfi, rfp), processes & functionalities definitions, development, deployment support, transfer solution to support, adoption tracking, success kpis.
*position challenges*:- assure having a global model (processes & functionalities)- define and negotiate a global roadmap and timelines with aggressive enablement and deployment goals.- stay up to date on best practices, technologies, and innovation to include in cemex evolution roadmap.- negotiate with commercial development areas, product management and operations to assure a consistent model and synergies.- lead a multi-disciplinary team of +15 people assuring on time deliverables with high quality.- optimize team capacity to enable more functionalities with less resources.
*qualifications*:- english: 100%- bachelor's in science preferably in: information technology or engineering degrees.- ideal: master's degree.- +10 years of experience leading digital solutions teams- experience leading multi-disciplinary teams of +15 people- +10 years of commercial solutions experience: crm, sales & distribution, pricing & quoting, omnichannel, ecommerce, customer data platforms, contact centers as a service, reporting & analytics.- +5 years of "business processes" experience.- +3 years of experience in microsoft solutions: dynamics crm, power apps, power bi.- management, negotiation, presentation, and public speaking experience/skills.
self-motivated.
*internal/external relations*:internal:- business (operations): sales reps, service centers.- business development areas- process & it areas- levels: advisors, managers, directors & vpsexternal:- 3rd party vendors- consultants*cemex diversity and inclusion statement*:at cemex, we recognize the diversity of the world in which we live and in which we do business.
we respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.
we promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.