Head of the lead to quote (l2q) and crm digital solutions.
*main responsibilities*:
- conceptualize, define, and lead the development of digital solutions related to the “lead to quote” processes and crm solutions.
- assure the digital solutions lifecycle: conceptualization, budget, business case, technologies evaluation (rfi, rfp), processes & functionalities definitions, development, deployment support, transfer solution to support, adoption tracking, success kpis.
*position challenges*:
- assure having a global model (processes & functionalities)
- define and negotiate a global roadmap and timelines with aggressive enablement and deployment goals.
- stay up to date on best practices, technologies, and innovation to include in cemex evolution roadmap.
- negotiate with commercial development areas, product management and operations to assure a consistent model and synergies.
- lead a multi-disciplinary team of +15 people assuring on time deliverables with high quality.
- optimize team capacity to enable more functionalities with less resources.
*qualifications*:
- english: 100%
- bachelor’s in science preferably in: information technology or engineering degrees.
- ideal: master’s degree.
- +10 years of experience leading digital solutions teams
- experience leading multi-disciplinary teams of +15 people
- +10 years of commercial solutions experience: crm, sales & distribution, pricing & quoting, omnichannel, ecommerce, customer data platforms, contact centers as a service, reporting & analytics.
- +5 years of “business processes” experience.
- +3 years of experience in microsoft solutions: dynamics crm, power apps, power bi.
- management, negotiation, presentation, and public speaking experience/skills. Self-motivated.
*internal/external relations*:
internal:
- business (operations): sales reps, service centers.
- business development areas
- process & it areas
- levels: advisors, managers, directors & vps
external:
- 3rd party vendors
- consultants
*cemex diversity and inclusion statement*:
at cemex, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.