*requirements*- university graduate (computer science, information technology, or related field).- proven experience in technical support, preferably in an online support environment.- demonstrated understanding of various personal computing, server, and networking equipment and software.- wits and witsml protocol knowledge.- full understanding of microsoft windows servers architecture and server layouts, including active directory and group policies.- linux operating system knowledge- experience in configuring and managing microsoft windows client operating systems.- strong problem-solving attitude on different hardware and software architectures.- demonstrated ability to draft and implement manuals and procedures.- strong oral and written english essential.
spanish, french an advantage.- team player with ability to work within culturally diverse environments.- familiarity with remote desktop support tools.- customer-focused attitude with a commitment to delivering high-quality service.availability for international travel.responsibilities include, but not limited, to:- to troubleshoot and resolve hardware and software issues related to geolog products/services.- to provide support on wits and witsml transmission protocols.- to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.- to recommend changes to improve systems and network configurations, and determine hardware or software requirements.- to keep up to date on technology innovation and to make recommendations.- to prepare documents procedures and implementations.- to collaborate with cross-functional teams to identify and resolve complex technical issues.- to document customer interactions, issues, and resolutions in our support ticketing system.to assist in creating and updating knowledge base articles and faqs for customer self-help.pay: $30,000.00 per month*language*:- english (required)willingness to travel:- 50% (required)work location: on the road