*responsibilities and duties*
- manages and directs the day-to-day scheduling of the field service personnel.
- must have the knowledge and proficiency to offer guidance and direction to the field service personnel regarding technical service questions.
- periodically visits field service jobs to insure the quality of the service.
- manages the day-to-day tasks of the complete miami workshop.
- maintains an organized workshop with all customer materials labeled and properly stored.
- conducts the workshops daily safety meeting and ensures all safety trainings are taken.
- responsible for ordering, maintaining, and controlling the workshop and field service tools.
- responsible for quoting service and workshop jobs.
- enters all orders, hours, and expenses into the operating system.
- issues and closes all service and workshop invoices from the operating system.
- maintains the service work in process (wip) correctly labeled with the customer order information.
- offers exemplary customer service, including maintaining customer relationships and ensuring customer satisfaction for repeat business.
- efficiently manages the service departments productively to ensure it meets or exceeds the customer's expectations.
- works with the general service manager to insure service personnel receive the appropriate technical, offshore, and safety trainings.
- will report to general service manager daily and weekly as required.
- collaborates with the other rpg service managers to effectively achieve positive results for rpg.
- is responsible for the overall profitability of the rpg miami service department.
- is able to establish a culture of professionalism and maintain an interactive team communication with a focus on a sense of urgency.
- contributes to help meet or exceed rpg's customer expectations.
as well as assist to achieve the company's initiatives while maintaining caterpillar's standards of excellence.
*qualifications and skills*
- proven communication skills in a product sales management environment.
- a college degree is preferred.
- 5-10 years relevant work experience.
- bi-lingual (english and spanish) is preferred.
- knowledge of marine engines and/or power generation engine gen-sets.
- experience in servicing emd and mak engines is preferred.
- strong leadership skills with the ability to multitask in a fast-paced environment.
- superior level of business acumen and professionalism.
- service leadership experience.
- exceptional personal skills.
- outstanding communication and customer service skills.
*job types*: full-time, contract
*education*:
- bachelor's (preferred)
*language*:
- english (preferred)