Company description
join the team at fairmont banff springs.
set in one of western canada's most spectacular alpine destinations, banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.
it's the perfect work/life combination.
job description
are you passionate about delivering exceptional service and creating memorable experiences for guests?
join our team at fairmont banff springs as a front desk reception agent, where you will be at the forefront of our guest experience.
starting rate: $18.93 per hour
we recognize tenure through our compensation.
hourly rates increase after six months, and yearly to three years.
at three years the pay rate for this role would be $24.12.
job duties include: reporting to the front desk manager, responsibilities and essential job functions include, but are not limited to, the following:
consistently offer professional, friendly and engaging servicegreet, check-in/check-out and settle guest accounts while ensuring all service standards are followeddocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation.
follow up to ensure completion and guest satisfactionassist guests regarding hotel facilities in an informative and helpful wayrespond to each guest who approaches the reception deskdrive rate through up-selling room brandsfollow departmental and hotel policies, procedures, service and safety standardsother duties as assignedqualifications
your skills & qualifications: ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnightsprevious experience in front desk or customer service an assetprevious property management system (pms) experience an assetproficient in the english language (verbal & written), second language an assetmust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneouslystrong interpersonal and problem solving abilitieshighly responsible & reliableability to work well under pressure in a fast paced environmentability to work cohesively with fellow colleagues as part of a teamability to focus attention on guest needs, remaining calm and courteous at all timesadditional information
job perks & benefits: subsidized staff accommodation provided on-site for full time status employeesone complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)comprehensive benefits package (medical, vision & dental) including extended benefits like; mental health, orthodontics, fertility drugs and gender affirmation for full time permanent status employeesdefined contribution pension plan with employer matching up to 5% of annual earnings for full time permanent status employeesemployee travel program with discounts on room rates as well as on food & beverage at fairmont & accor properties world-wideaccess to the mountain explorer travel program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at fairmont resorts in lake louise, jasper & whistlerdiscounts while using our resort's food & beverage outlets, fitness centre, spa and fairmont banff springs golf coursesvisa requirements: must be legally eligible to work in canada.
the hotel is unable to assist candidates in obtaining canadian work authorization.
our commitment to diversity & inclusion: at fairmont banff springs, we believe that the strength of our team lies in its diversity.
we are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
as an equal opportunity employer, we are dedicated to providing equal access to opportunities.
we welcome applications from all qualified candidates.
if you are contacted by a recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:* apply today: for more information on working and living at fairmont banff springs, please visit>
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