.senior capacity planner - workforce managementremote - mexicosamsara's missionimprove the safety, efficiency, and sustainability of the operations that power the global economy.samsara (nyse: iot) is the pioneer of the connected operations cloud, which is a platform that enables organizations that depend on physical operations to harness internet of things (iot) data to develop actionable insights and improve their operations.
at samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
representing more than 40% of global gdp, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.working at samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility.
as part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.about the role:we are seeking a detail-oriented and analytical capacity planner to join the workforce management (wfm) team under global support operations & strategy.
in this role, you will optimize staffing levels and ensure operational efficiency across our organization.
this role involves forecasting workload demand, analyzing trends, and developing strategic workforce plans to meet business needs while maintaining service level objectives.
the ideal candidate will have a strong background in data analysis, workforce planning, and resource optimization in a 24x7, multi-channel, global contact center.you should be a natural problem-solver and will work with support leaders to tackle a variety of issues with the goal of improving service levels, proactively identifying risks in performance, and driving alignment across verticals, ultimately translating into a better customer and employee experience.you should apply if:you want to impact the industries that run our world: your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.you are the architect of your own career: if you put in the work, this role won't be your last at samsara.
we set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper-growth environment.you're energized by our opportunity: the vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers