Delivery director
job overview: the single accountable delivery orchestrator and leader for integrated services delivered to their client. This role involves managing delivery of contracted services through atos operations teams and external contractors/vendors, implementing service delivery processes that meet business needs and service level agreements (slas) ensuring a high level of customer satisfaction and driving continuous improvement in service delivery.
key competencies:
* customer focus: deeply understands client needs and ensures services are aligned to meet those needs.
* financial acumen: clear understanding and alignment of service delivery items, their costs and corresponding revenue.
* strategic thinking: aligns service delivery strategies with client business goals.
* change management: capable of leading the team and clients through changes in processes, technologies, or organizational structures.
* communication: clearly and effectively communicates with clients and stakeholders at all levels.
* performance management: sets clear performance expectations for the team and provides regular feedback.
* sdm experience: +7 years of experience as sdm on large global accounts in the areas of infra apps (middleware / database / mainframe) with seasoned experience in finance management, customer relationship management, transformation & innovation, and service delivery.
technical knowledge in the areas of:
* mainframe (z/os, cics, ims, db2, idms, storage & virtual tape, batch, acm)
* os2 – tailored account processing application
* scm – java application code management
* middleware – was, jws, iib, iis, jboss, mq
* dms – filenet, rightfax, adobe experience manager
* database – oracle, sql, db2, change data capture (cdc), striim, oracle exadata, informatica
your expertise:
* bachelor’s degree in engineering, computer science, information system or related discipline
* itil foundation certified, citp or other professional body qualification
demonstrate personal integrity, strong work ethic and confidentiality.
communication: ability to communicate effectively with people at all levels using fluent english.
#j-18808-ljbffr