*company* alaska airlines
*the team*
our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
*role summary*
the customer service agent is responsible for assisting guests with travel needs at alaska airlines (as). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.
*key duties*
- assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- sell tickets and ensure cabin accommodations.
- perform computer and paperwork tasks.
- evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- process and secure passenger luggage.
- may perform aircraft grooming and security searches.
- may assist with the processing, moving, and security of cargo.
- at the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
*additional details*
our tattoo policy for this role is the following: no visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
*job-specific experience, education & skills*
*required*
- a minimum of 2 years of customer service or community service experience.
- possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- typing speed of at least 25 wpm.
- ability to consistently lift 25 kgs.
- must be able to bend, stoop, squat, reach and grasp.
- flexibility to work varied shifts (e.g., weekends, holidays).
- ability to participate in paid training.
- ability to learn and operate a computerized reservation system.
- ability to adapt to performing work according to set procedures.
- ability to anticipate needs of others in a fast-paced environment.
- ability to communicate in spanish and english.
- high school diploma or equivalent.
- minimum age of 18.
- must have the legal right to accept employment in mexico.
*job-specific leadership expectations*
embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable
*starting rate*
mxn $97.28/hr.
*total rewards*
- alaska airlines and horizon air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
- free stand-by travel privileges on alaska airlines & horizon air
- quarterly and annual bonus plans
- generous holiday and paid time off
*employment type* part-time
*flsa status* international
*regular/temporary* regular