3 days ago be among the first 25 applicantsdirect message the job poster from epam systemssenior talent acquisition specialist @ epam systems | recruiting | talent operationsepam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.responsibilitieslead programs, projects, and organizational units involving over 100 ftesensure high standards in project governance and maintain management-level oversightpromote best practices in service deliveryprovide strategic insight into future industry trendsbuild and nurture strong customer relationshipsalign service delivery models with specific client needssupervise resource allocation for monitoring service delivery frameworksmanage collaboration processes and stakeholder relationshipsencourage continuous improvement within service delivery operationsaddress risks through effective risk management strategiesenhance team capabilities using tailored training programsensure adherence to industry standards and regulationsintroduce innovative technologies to strengthen service delivery effectivenessfacilitate open and transparent communication across all organizational levelsassess and refine service delivery metrics and performance benchmarks to meet goalsrequirementsbachelor’s or master’s degree in computer science, engineering, or a related disciplinebackground in it with at least 12 years of experience, including 8+ years in service delivery or project/program managementknowledge of managing large teams or engagements involving 100+ ftesbackground in resolving emergency and complex scenarios effectivelyshowcase of visionary strategies and coherent approaches to delivery challengesexpertise in conceptualizing, presenting, and implementing best-in-class delivery frameworksproficiency in handling outcome-based service delivery modelsunderstanding of service delivery processes, practices, and methodologiescapability to design and implement comprehensive service delivery structures from the ground upbackground in mentoring teams and driving positive resultscompetency in overseeing various phases of the delivery lifecycle including business growth, development, and quality improvementsskills in addressing service lifecycle complexities, conflicts, and competing prioritiesqualifications in building trust with executive management and establishing frameworks for client collaborationenglish competency at c1 level or abovenice to haveshowcase of relevant professional certificationsbackground in managing international service delivery operationsfamiliarity with advanced it service management tools and platformswe offerinternational projects with top brandswork with global teams of highly skilled, diverse peershealthcare benefitsemployee financial programspaid time off and sick leaveupskilling, reskilling and certification coursesunlimited access to the linkedin learning library and 22,000+ coursesglobal career opportunitiesvolunteer and community involvement opportunitiesepam employee groupsaward-winning culture recognized by glassdoor, newsweek and linkedinseniority leveldirectoremployment typefull-timejob functioninformation technology, project management, and engineeringindustriessoftware development, it services and it consulting, and technology, information and internet
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