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*join a team recognized for leadership, innovation and diversity*:the operational excellence (opex) team is a group within the customer experience (cx) organization responsible for supporting development and run workload effectively, gain insight into business operations and continuously improve supporting processes and procedures to delivery business value.
opex is a team recognized for leadership, innovation and diversity.the sr. Opex supervisor plays an integral role in leading and managing cx and analytics projects as well as liaise with project managers to deliver complete continuous improvement, automation and productivity projects.
they are able to identify processes and activities to improve.
since the sr supervisor has a broader scope, understanding of the basic processes and standards of different departments across the organization, they are better equipped to identify workable process standards and best practices for how teams should approach projects.
constantly working with various stakeholders from the organization.
this encompasses regular cadence processes as well as project-based activities with a primary focus on managing a team of analytics and developers*key responsibilities*:the sr. Opex supervisor role is to help drive the identification, planning and execution of improvements initiatives.- work across businesses/teams to gain buy-in and build consensus to deliver on objectives- data mine, build and develop complex reporting from various source systems and perform analytics to support and propose direction on strategic business decisions.- research and resolve concerns related to reporting & analytics.
elevate issues to when necessary.- consistently evaluate processes and guidelines and provide recommendations to gain efficiencies and productivity.- collaborate on and present to actionable insights to business leaders.
able to effectively use visualization tools like tableau to present analytics.- drive a continuous improvement mentality for all regular processes including standardized reporting and dashboard analytics.
including but not limited to improvement of quality in sales operations and cross functional analytics at global and customer level detail.- support/collaborative role: act as a liaison between various departments across the business and provide support and useful insights on the implementation of workflows.- support world-class analytics across organization for all regions by driving and implementing new ways of analytics through automation and continuous improvement by utilizing technical skills required such as share point, tableau,- power bi, vba and collaborating with the colleagues and business partners