Job description
responsible for activities related to a broad cross section of johnson controls customer portfolios.
analyze accounts and set targets - collection plan/strategy at the beginning of the month.
responsible for overseeing collection activities of all the active customers for the north america & canada region.
manage collection processes, provide early-stage customer service, and, where necessary, raise cases involving customer complaints.
coordinate with customers and cash application team for remittance advice.
support other finance operations by providing and receiving information from customers regarding invoicing, collection, and cash application.
account reconciliation - follow up with sales team and review open points and request customer master team to update the system.
manage and process adjustments, promises to pay, deductions, payment plans, and write-offs.
issuing dunning letters and/or legal proceedings for uncollected receivables.
ensure compliance with applicable policies, guidelines, and regulations.
requirement and qualifications
graduate/postgraduate/master’s degree in any stream.
proficient in both verbal and written business communications.
3 - 5 years of experience required in north america collections process.
systems knowledge in erps (baan, qolsys, amer, oracle & sap).
experience in north american process transition would be preferred.
proficiency in collections tools like getpaid, contact tool, and high radius will be preferred.
excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.
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