Service delivery manager – t-systems mexico
are you an experienced service delivery manager with a strong background in customer service and service management? Join t-systems mexico and be part of a dynamic team delivering high-quality it services to our clients.
about the role:
as a service delivery manager, you will be responsible for overseeing service operations, ensuring sla compliance, and optimizing service delivery processes to meet business objectives. This role requires strong leadership skills and experience managing it services for enterprise clients.
key responsibilities:
1. lead and oversee service delivery operations
2. ensure sla and kpi compliance for it services
3. manage stakeholder relationships and client expectations
4. drive continuous improvement and process optimization
5. coordinate cross-functional teams to enhance service performance
what we’re looking for:
1. experience: proven track record in service delivery and customer service management
2. technical knowledge: strong understanding of itil frameworks and service management principles
3. soft skills: excellent leadership, problem-solving, and communication skills
4. languages: fluency in english and spanish is required
5. certifications: itil certification is a plus
why join t-systems?
1. work in a global it leader with innovative solutions
2. competitive salary and benefits package
3. career development and growth opportunities
4. a dynamic and collaborative work environment
if you are passionate about delivering high-quality it services and thrive in a fast-paced environment, we’d love to hear from you!
¡¡¡apply now! or reach out to us for more details.
if you want to work in a dynamic multi-cultural environment; you are proactive, innovative, have no trouble tackling new problems with creative solutions and can deliver at the highest quality standards, you have the profile we are looking for.
t-systems is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as an individual with a disability, or other applicable legally protected characteristics.
we also believe change brings new opportunities for development and innovation. People, who are prepared to perform to their best under such conditions, will excel and create something new. Precisely for this reason, we give our employees unique opportunities for further development – whether on technical or managerial career paths.
seniority level
mid-senior level
employment type
full-time
job function
consulting, engineering, and information technology
industries
it services and it consulting and engineering services
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