*work schedule*
standard (mon-fri)
*environmental conditions*
office
*summarized purpose*:
provides administrative, reporting, contractual and financial support to the department related to the processing of payments to investigative sites. Responsibilities include data compilation, issue/risk resolution, and ensuring adherence to contractual guidelines and country regulations.
*essential functions and other job information*:
*essential functions*
- compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.
- ensures adherence to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.
- builds and manages relationships with study sites and interface, on occasion, with clients for payment-specific issues. Ability to communicate to deliver outstanding customer happiness to clients and sites.
- responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately.
- trains study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
- may process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.
- may build and enter budgets and svts; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.
*job complexity*: works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
*job knowledge*: applies acquired job skills and company policies and procedures to complete assigned tasks.
*supervision*: received normally follows established procedures on routine work, requires instructions only on new assignments.
*business relationships*: contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.